Fit Your Help Desk to Your Business

• 

  One Size Does Not Fit All

  Your business is unique, and your help desk operations should reflect that. Help Desk Authority lets you customize reports, dashboards, business rules and data fields, so that your help desk operations reflect the way you run your business.

• 

  No Programming Required

  You won’t need professional services, expensive consultants, months of customization or on-staff programmers to make Help Desk Authority fit your business needs. Any user can customize screen layouts, help desk ticket data, queries, and reports using intuitive interfaces.

• 

  Access Your Help Desk from Anywhere

  Your business is agile, so your help desk should be too. Access Help Desk Authority from a Windows-based console, Web interface or iPhone client to keep your help desk active and in-touch at all times.

• 

  Easy to Customize

  Simplified screen layouts make it easy to customize Help Desk Authority. Add dashboard widgets right from within the dashboard. Interactively construct queries to locate issues and assets. Modify screen layouts to maximize efficiency.

• Next: Sharpen the Help Desk focus